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We deliver an exceptional medico-legal service for solicitors

Information for Solicitors

We deliver an exceptional medico-legal service for solicitors.

This is because we wish to become an asset to the law companies for whom we work and to remain so. The working partnerships between Medical Reports  and our solicitor clients are based upon a unique combination of trust, knowledge and experience. Our director has enjoyed direct and extensive experience in fee-earning businesses so we deeply understand the key issues and are able to provide the relevant bespoke solutions.

We also regularly invest in the most relevant technological advancements within the industry such as case management systems Proclaim and Nephex, bi-directional data transfer, online reporting software and medical expert diaries so we are always placed to provide more than is expected, in a manner that’s fast and extremely effective.

We typically handle the medical reports needs of hundreds of fee earners at any given time. It’s all in the details.

So why use us?

  • We are the fifth longest established medical agency in the UK having been established for over 17 years

  • We have one of the largest independent medical panels in the UK over 4000 experts

  • We utilise the Proclaim Case management system.

  • We can provide three GP nominations detailing the last 5 reports sent to us by each expert

  • We are proactive not reactive

  • Medical experts are instructed within 24 hours of receipt of instructions

  • We aim to secure an appointment within 24 hours to take place within 2 weeks where applicable

  • We gain confirmation of intention to attend appointments from clients direct offering an SMS service

  • We aim to arrange for the client to travel no further than 10 miles to appointment

  • Reports are sent within 7 days of the appointment

  • We operate both a consumer and solicitor complaints procedure

  • We are able to offer enhanced negotiated payment terms on an individual solicitor basis.

  • We are able to agree a commercial write off arrangement dependant on the number of instructions sent.


Ben Elsom and Medical Reports Ltd came highly recommended to us. Great businesses prove their worth to customers and I now recommend Medical Reports Ltd myself! This is due to their excellent service, flexibility, attention to detail and outstanding customer support which they not only achieve on an ongoing basis but have now maintained for the 5 years we have been working with them.

The team’s depth of knowledge and contacts within the Medico-Legal environment ensure that when the case involves a complex issue, or time is of the essence, they are more than able to meet the challenge. In a world that’s becoming so distant and digital, it’s thoroughly refreshing to get such a personal touch from Ben Elsom and the Team at Medical Reports Ltd.

Russell Sutton
Senior Partner / TJL Solicitors LLP Manchester
We first started using MRL in early 2009 having previously “done the rounds” of other providers. From day 1 we noticed that their customer service was exceptional, they have always provided us with excellent terms and have proven to be flexible and accommodating when the occasional difficult case has presented itself. I can heartily recommend their service.
Chris Ward
We have recently started using Medical reports Ltd having chosen them on Medco on a random basis. To be frank we were not expecting anything out of the ordinary. Most agencies we have worked with in the past have been slow and reactive as opposed to fast and proactive. This has led to us having to chase the agency for updates to appease a client annoyed at delays in obtaining the medical evidence.
We are really pleased that we selected Medical Reports some months ago. It has been a pleasure to deal with them. Instructions are emailed over and acknowledged the same day. Appointments are set up and take place within a matter of a few weeks if not days. Should the medical report not be produced within a short timescale the agency actively follows this up with the expert and lets us know what is happening. The upshot of this is that the client is at all times kept up to date with what is happening and can see that the claim is moving forwards. This medical agency makes you feel like you are their only client. We now send all our medical instructions to them where at all possible (Medco precludes us sending them all) and could not be more satisfied. Thank you.
Joanne du Plessis BA LLB
Partner / Shires Law LLP


Find answers to some frequently asked questions. Simply click on a question to read more.

What type of claims typically pass through the company?

We process various types of claims ranging from Employers’ Liability, Personal Liability, Road Traffic Accident, Industrial Disease and Clinical Negligence. Our database of medical experts offers national coverage, in all specialist fields.

How diligent are you in turning reports around?

MRL understand that sometimes solicitors have short deadlines and therefore are always willing to pull out the stops. All Medco reports are returned back to the instructing solicitors within 7 days of appointment but more complex report types will obviously vary. We will always do our best to get reports back when needed.

How do we work together?

Your case handler can receive communications by e-mail, fax, DX or post. Two current solicitors employ direct bi-lateral data transfer systems with MRL. All new instructions will be acknowledged within 24 hours.

Do I need to sign terms and conditions?

We are happy to receive instructions without signed terms however we feel it is the best interest of the solicitor to have terms in place, Please download our standard terms and conditions above and if you require any further information or would like to discuss further please contact us.

How are MRL changing to meet future needs?

Following the introduction of Medco RTA cases are now GP report-based with no review of medical records. Speed of turnaround is now even more essential. With this in mind our case management software is constantly evolving to ensure that the best service is provided.

Our expanding team always receive the most up to date information from the sector and are made aware of all aspects of the business and whatever industry changes may occur.

Genesis Group Solutions Ltd T/A Medical Reports is Authorised and Regulated by the Financial Conduct Authority. FCA Number 781594 Registered in England and Wales. Registered number: 4041033.  Registered office: 2A Henry Street Nuneaton, CV11 5SQ.

Further details of our authorisations can be found at

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